Your satisfaction is our top priority.
At Pacagen, we stand behind the effectiveness of our solutions, and that's why we offer a 30-day money-back guarantee on all of our allergen neutralizing products. We understand that everyone's relationship with allergens is different, and we want you to feel comfortable and confident with your purchase!
how it works
Our Allergen Neutralizing Sprays
Try it out
Use your Allergen Neutralizing Spray as instructed for at least 3 weeks.
Track your usage
Hearing about your experience is crucial for us! While you are trying out the product, we ask that you take detailed notes on how you used the product along with your observations of your results at the 1-week, 2-week, and 3-week marks. This helps us ensure the product was used correctly and that you get the best experience possible!
Not Satisfied? No Problem!
If you've used and tracked your usage of the product over the first 3 weeks and find that it doesn't meet your expectations due to efficacy issues, reach out to our support team at support@pacagen.com to begin the refund process. Please note that we do not accept returns, and we will only provide refunds if a product arrives damaged, or if efficacy-related issues are raised after trying our product for 3 weeks.
Receive Your Refund
Once your submission is reviewed, we'll notify you with an update on our approval process. Once approved, we'll issue a refund to your original payment method minus any shipping and handling fees within 10 business days. For larger orders that include multiple bundles, the refund can only be approved for one of the bundles. Please be mindful that it can take time for your bank or credit card company to process and post the refund! If more than 15 business days have passed since we approved a refund, please reach out to our support team!
Food Toppers
Try it out
Use your Food Topper as instructed for at least 6 weeks.
Track your usage
Hearing about your experience is crucial for us! While you are trying out the product, we ask that you take detailed notes on how you used the product along with your observations of symptoms at the 2-week, 4-week, and 6-week marks. This helps us ensure the product was used correctly and that you get the best experience possible!
Not Satisfied? No Problem!
If you've used and tracked your usage of the product over the first 6 weeks and find that it doesn't meet your expectations due to efficacy issues, reach out to our support team at support@pacagen.comto begin the refund process. Please note that we do not accept returns, and we will only provide refunds if a product arrives damaged, or if efficacy-related issues are raised after trying our product for 6 weeks.
Receive Your Refund
Once your submission is reviewed, we'll notify you with an update on our approval process. Once approved, we'll issue a refund to your original payment method minus any shipping and handling fees within 10 business days. We'll refund up to 2 Food Toppers per customer. Please be mindful that it can take time for your bank or credit card company to process and post the refund! If more than 15 business days have passed since we approved a refund, please reach out to our support team!
For Defective Products or Incorrect Orders
If upon inspection you find that a product you ordered is defective, damaged, or otherwise incorrect, contact us immediately so that we can sort out the issue and make it right!
our promise
We are committed to providing high-quality, innovative allergen management solutions to help you and your pets live better together. We're confident in the effectiveness of our allergen neutralizing products, but we understand that individual results can vary. This guarantee is our way of ensuring that you can try our products risk-free and with full confidence!
Questions?
If you have any questions about our guarantee or need assistance with your product, please contact us at support@pacagen.com and we'll be more than happy to help!
