Refund policy

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund. 

To be eligible for a refund, your item must be defective upon receipt, or if you are dissatisfied with the results of our Allergen Neutralizing products. 

Our suite of Allergen Neutralizing Products are protected by the Pacagen Guarantee, which extends this refund window to 30 days.
 
To start a refund, you can contact us at support@pacagen.com.  

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Refunds 
We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pacagen.com.