Have Questions? We have Answers

Our products use the latest developments in biotechnology to provide you with a safe, pure, and environmentally-friendly way to manage your allergies. We developed a protein-based technology that can specifically target and deactivate allergens directly in your home. Our team conducts rigorous testing to make sure that all our products are safe to use and non-invasive to you & your pet’s routine.

Allergens are harmless proteins that your body has misidentified as harmful. When you come in contact with an allergen, an allergic reaction may be triggered. The magnitude and duration of this reaction is highly dependent on the individual, their level of sensitization, and several environmental factors as well.

For example, for cat allergies, the major allergen responsible for your allergies is called Fel d 1. Our Allergen Neutralizing Powders are engineered to be highly specific for the allergen it was designed to bind to. Through a series of extensive tests, we validate that our protein technology only bind to a specific target and nothing else.

How Does It Work?

Cats produce an allergen called Fel d 1 in their saliva. This is what causes cat allergies.

Pacagen engineers proteins (nanobodies) that can bind to and neutralize up to 98% of these allergens!

These nanobodies are put into sprays for easy use. Simply spray around your home every 2-3 days.

Cats produce an allergen called Fel d 1 in their saliva. This is what causes cat allergies.

Pacagen engineers proteins that can bind to and neutralize up to 98% of these allergens!

These nanobodies are put into sprays for easy use. Simply spray around your home every 2-3 days.

Pacagen's allergen neutralizing technology resembles a conventional antibody, an important protein in all immune systems. Our proteins are roughly a tenth the size of a conventional antibody, so it can fit into smaller spaces and more easily bind to different allergens. Although humans don’t naturally produce our proteins as a part of their immune process, camelids (such as alpacas) can! We create a blueprint for these proteins by leveraging an alpaca's immune systems in the lab, enabling us to further use our neutralizing technology for a wide range of applications without requiring any additional samples. Many researchers across the world are already using similar technologies in a variety of settings, including therapeutics, diagnostics, and imaging, so you can be assured that they are safe to use.

Right now, we offer separate sprays for cat, dog, and dust allergens, each designed to target a specific allergen effectively. If you're unsure of where to start, we recommend you try the spray for the allergen that you feel affects you the most. You can always add others later if needed to find the best combination for your home. Please reach out to support@pacagen.com if you're unsure and we'd be happy to give input based on your specific situation and needs!

Yes! All our products are non-toxic, and safe for both pets and people. They’re free from harsh chemicals, making them safe for use on furniture, bedding, and other household surfaces. We've conducted an extensive series of safety tests to ensure that our protein technology is as non-toxic & safe as they are effective

Please reach out to support@pacagen.com. We're more than happy to help!

Pacagen’s Allergen Neutralizing Spray does not work like any other allergen neutralizing spray on the market. It's a completely unique product. We combat allergies in an innovative way by using our alpaca-inspired protein technology, a revolutionary branch of biotechnology. Pacagen's neutralizing technology resembles small fragments of antibodies, which are an important part of all immune systems. These proteins have highly specific receptors that bind to target allergens.

For cat allergies, the major allergen is Fel d 1. We’ve designed our proteins to target and break down any Fel d 1 in their vicinity. These proteins bind to Fel d 1, simultaneously disguising it from your immune system and breaking it down. As a result, your immune system does not detect a threshold level of active Fel d 1, preventing your allergies from being triggered.

The Allergen Neutralizing Powder works best when it is first dissolved and mixed well into a specialized solution. For your convenience, we’ve included a spray bottle in our Starter Packs. One packet of the Allergen Neutralizing Powder contains enough protein to be dissolved in 275 ml (9.3 fluid ounces) of liquid. We recommend using our Stabilizing Solution, as it is specifically formulated to improve the shelf life of the neutralizing protein. Simply mix the powder until it is fully dissolved in the solution of your choice, and then pour it into a spray bottle. Spray around areas your cat frequents every 2-3 days for best results. Please feel free to reach out to us if you have any questions!

You can find a full ingredient list of the Allergen Neutralizing Powder below:

  • Allergen Neutralizing Proteins
  • Sodium Chloride
  • Glycine
  • Leucine
  • Morning Glory Scent
  • Natural English Lavender Scent
  • Sodium Benzoate
  • Potassium Sorbate
  • Silica

Since our neutralizing technology consists of proteins, they are subject to degradation when dissolved in tap water, as minerals and impurities can disturb the proteins' structure. The Stabilizing Solution is formulated to preserve the proteins' structure for as long as possible without hampering their neutralizing properties. You can find a full ingredient list below:

  • Distilled water
  • Glycerol
  • Ethylhexylglycerin
  • Phenoxyethanol
  • Sodium Chloride
  • Glycine
  • Leucine
  • Acetic acid buffer (at pH 5.7)

We highly don't recommend dissolving the Allergen Neutralizing Powders in anything other than the Stabilizing Solution as you may experience a decrease in results.

Definitely! We made sure to use a pet-friendly approach when creating our formulas. Each ingredient was hand-picked to be safe for everyone involved, whether four-legged or not. However, it's best to avoid spraying directly onto cats – cats usually don't like getting wet. Additionally, the allergen-neutralizing proteins are always manufactured to food-grade standards.

Spraying frequency depends on many factors, including the concentration of allergens in your home, the severity of your allergies, and how sensitized your immune system is. We recommend starting by spraying once every 2-3 days, then adjusting the frequency based on whether your symptoms persist.

Yes, our formula is completely transparent, not sticky, and does not stain fabrics. The formula is fully water soluble as well, making it safe for use across every surface.

Depending on the concentration of allergens in your living space, improvements should be noticeable within hours, though some customers have reported seeing results up to 3 days after the initial application. It's best to use our products regularly to prevent the accumulation of active allergens.

The spray doesn't expire, but the neutralizing proteins (WhiskerBlock, EnviroBlock) may lose effectiveness over time. When dissolved in our Stabilizing Solution, these proteins remain stable for up to 2 months. In standard distilled water, they remain stable for up to only 1 month, oftentimes less. We do not recommend dissolving any of the Allergen Neutralizing Powder in tap water, as the minerals in tap water can disrupt the neutralizing proteins' structure.

We take pride in the fact that our sprays are designed with environmental consciousness in mind. Whenever possible, we use biological ingredients that have no long-term environmental impact. In fact, 99% of the ingredients in the powder are biodegradable! We also ensure that all of our partners share a similar commitment to environmental responsibility.

Definitely not! The Cat Food Topper targets allergens at their source, while the Cat Allergen Neutralizing Spray addresses existing allergens in the environment by preventing them from triggering your immune system. We strongly recommend using both products together for full and complete relief!

The Cat Food Topper should last about 4 weeks, although this may vary depending on the amount you serve to your cat.

While our Cat Food Topper launched with chicken as the primary flavor, we are in the process of developing a salmon flavor. Our goal is to have this new flavor available within the next couple of months. Please stay tuned! You can sign up for our email list to stay up-to-date!

Our Cat Food Topper is highly palatable and made with high-quality ingredients, allowing you to add it to any type of cat food without issues. The ingredients are:

  • Dried Chicken Bone Broth
  • Dried Fermentation Biomass
  • Natural Flavor
  • Fructooligosaccharide
  • Yeast Culture

If your cat is on a special diet, we recommend adding the Cat Food Topper to its prescription food. However, if you have significant safety concerns, please consult your veterinarian for more detailed advice.

Absolutely! The Cat Food Topper works well with both dry kibble and wet food. You can easily add it to either type, allowing your cat to continue enjoying their favorite diet.

On average, the topper should start taking effect a few days after your cat begins consuming it. However, this may vary depending on the severity of your allergies and how long allergens have been accumulating in your household. Since the topper targets allergens at their source, we recommend using our Cat Allergen Neutralizing Spray simultaneously to eliminate allergen remnants in the air!

We understand that cats have their own taste preferences, just like we do. If your cat isn't a fan of the topper and refuses to eat it, we suggest mixing it into their food so they are less likely to notice it.

We're always available through support@pacagen.com, or through our contact page. Please don't be shy to reach out!

To manage your subscription, you’ll need to create an account using the same email you used when placing your order. Once set up, you can update your shipping schedule, skip an order, or make changes anytime. Log in or create your account here.

For orders within the contiguous United States, we offer 3-day and 5-day shipping options. To Hawaii & Alaska, orders can take up to 8 days to arrive.

For orders to Canada, please allow up to 10 days for shipping, as CBSA processing times vary.

For goods shipped by means other than through the United States Postal Service By ordering Products from Pacagen, you authorize the customs broker selected by Pacagen or its shipping agent to act as your agent to transact business with the Canada Border Services Agency (CBSA) to clear merchandise, pay duties and taxes, and to handle any merchandise returns and refund claims on your behalf. On checkout, we calculate and collect the applicable taxes and duties that the broker will pay on your behalf to the CBSA.

Sometimes, shipping carriers take a less direct route to ensure the fastest delivery. It might look strange, but your package is still on its way! If there’s a delay or something doesn’t seem right, let us know—we’ll help you track it down.

Yes, you may cancel your subscription at any time. But we’re sorry to see you go! Please do reach out to us to let us know how we could have done better! You may access your subscription from the email sent with your initial order, titled “Your Subscription Was Accepted” or from your Pacagen Account. From there, you’ll have the option to cancel your subscription. If you're unable to locate this email, please contact us at support@pacagen.com, we'll be more than happy to help!

You are billed immediately for the initial purchase, after which, you will be billed at regular intervals corresponding to your chosen subscription plan. Subsequent billings for subscription renewals will always happen on the same date the initial order was placed.

On the date of the subscription’s renewal, if the payment cannot be processed, we’ll place your order on hold. You’ll receive an email with a link to review and update your payment methods. We’ll try a total of 3 times to process your chosen payment method. If after 3 tries your payment still cannot be processed, we’ll pause your subscription. You can unpause it at any time after that.

We are still a small, but growing business! Unfortunately, we don’t have live customer support presently, but if you email us at support@pacagen.com, we’ll get back to you as fast as we can!

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